How to Avoid Tow Truck Scams After an Accident

Experiencing a car accident is stressful enough without the added complication of falling victim to a tow truck scam. In Southern California, there have been increasing reports of fraudulent tow operators—often referred to as “bandit” tow trucks—who exploit drivers immediately after collisions, and even after wildfires. These scammers tow your vehicle without proper authorization and demand exorbitant fees for its release. To protect yourself, it’s crucial to recognize the warning signs for these tow truck scams and know the steps to take following an accident.

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Understanding the Scam

A common tactic involves tow trucks arriving unsolicited at accident scenes, sometimes within minutes, offering to tow your vehicle to a repair shop. It is very common for an unauthorized tow truck to show up to an accident scene if you called your roadside towing yourself, or the police. Once your car is in their possession, they hold it hostage, demanding hefty payments—which are most likely not covered by insurance companies before releasing the vehicle to a proper repair facility. Additionally, authorities and your insurance companies will not get involved because these places demand high cash payments limiting the client to very few options. In some cases, these operators falsely claim to be working with your insurance company or local authorities as well as your manufacturing roadside assistance.

Red Flags to Watch For

Be alert to the following indicators of a potential tow truck scam:

Unsolicited Assistance: A tow truck appears without being called just minutes after an accident.
Lack of Identification: The driver cannot provide proper identification or proof of affiliation with a reputable company.
Pressure to Tow Immediately: The operator insists on towing your vehicle without allowing you to consult with your insurance company or choose your repair shop.
Requests for Upfront Payment: Demanding cash payments before towing or releasing your vehicle.
Do not sign anything: The tow truck driver will bring your vehicle to an unauthorized facility and will refuse to release the vehicle unless a large cash payment is made. This can be avoided by making sure your vehicle is being towed to your local dealership or your residence.

Steps to Protect Yourself

To avoid becoming a victim of a tow truck scam, consider the following precautions:

Contact Authorities First: After an accident, call 911 or local law enforcement to report the incident. They can provide guidance and, if necessary, dispatch authorized tow services.
Reach Out to Your Insurance Company: Inform your insurer about the accident as soon as possible. They can recommend approved towing services and repair shops.
Verify the Tow Operator: If a tow truck arrives, ask for identification and verify their credentials. Ensure they are dispatched by your insurance, motor club you belong to, and/or your manufacturer roadside assistance.
Understand the Paperwork: Before signing any documents, read them thoroughly. Ensure the paperwork specifies where your vehicle is being towed and the associated costs.
Know Your Rights: In California, it’s illegal for tow operators to solicit business at accident scenes without being requested. Familiarize yourself with local towing regulations to better understand your rights.

What to Do If You Suspect a Scam

If you believe you’re being targeted by a fraudulent tow operator:

Decline Their Services: Firmly refuse unauthorized towing services.
Document the Incident: Take note of the tow truck’s license plate, company name, and any identifying details.
Report to Authorities: Inform local law enforcement and your insurance company about the incident.
Seek Legal Advice: If your vehicle has been wrongfully towed or held hostage, consult with a legal professional to explore your options.

Being involved in an accident is already difficult and stressful, and falling victim to a tow truck scam can make the situation even more distressing. By staying vigilant, verifying service providers, and understanding your rights, you can protect yourself from fraudulent operators. Always prioritize working with trusted and authorized towing and repair services to ensure your vehicle is handled appropriately and returned without unnecessary complications.

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